Employee Perception of Quality Management in the UAE. The Implementation of DGEP in the Public Sector

      Аннотация: The purpose of this book is to assess the perception of employees in various public organisations located in the United Arab Emirates (UAE) to quality management implementation within their place of work. This assessment considered individuals across a range of different functional groups, covers individuals represented apparently in working within various Dubai public departments operating in the UAE. As such, this study has the potential allow these organisations in terms of gender, age based, nationality and service length, to evaluate the perceived strengths and weaknesses they face in terms of employee perception of quality management implementation and associated outcomes, ahead of future policy development, centred around its employees’ deployment of its quality management related initiatives. A survey questionnaire was developed and back-translated into Arabic to obtain a general picture of the effect of quality management implementation elements on performance from the specific perspective of the government employees. These studies found in general terms positive associations between TQM implementation and organisational performance.

Ключевые слова: Change Management, Quality, NPM, TQM, UAE, critical success factors