Patients’ Satisfaction In A Low-income Economy. Public Eye Health Facilities in Focus

      Аннотация: Patients’ satisfaction constitutes a global topical research issues. This is because of pervasive competitive markets and the growing concerns of public authorities to meet the health needs of their populace. In this era of high patient demand for health care excellence and emerging trends in awareness of individuals’ rights, patient satisfaction surveys are veritable avenues to generate information that could be used for program planning and quality improvement efforts. Though services provided at public health institutions are generally perceived by patients in low-income economies as being poor, only few studies have involved patients in measuring satisfaction or defining health service standards. This book aptly explored an observational descriptive study whose conscientious methodology would be useful to students and teachers of economics, political science, administration, medicine et cetra. A-must-read for administrators, health care policy makers, health workers and everyone that prioritizes clients’ satisfaction.

Ключевые слова: Nigeria, Patients' Satisfaction, eye clinic, low-income economy