Поиск по каталогу |
(строгое соответствие)
|
- Профессиональная
- Научно-популярная
- Художественная
- Публицистика
- Детская
- Искусство
- Хобби, семья, дом
- Спорт
- Путеводители
- Блокноты, тетради, открытки
Economic Feasibility of Implementing e-CRM System. A Study of Select Retail Outlets in National Capital Region, India
В наличии
Местонахождение: Алматы | Состояние экземпляра: новый |
Бумажная
версия
версия
Автор: Anurag Sharma and Vishal Bishnoi
ISBN: 9783659444500
Год издания: 2013
Формат книги: 60×90/16 (145×215 мм)
Количество страниц: 116
Издательство: LAP LAMBERT Academic Publishing
Цена: 32457 тг
Положить в корзину
Позиции в рубрикаторе
Сферы деятельности:Код товара: 125411
Способы доставки в город Алматы * комплектация (срок до отгрузки) не более 2 рабочих дней |
Самовывоз из города Алматы (пункты самовывоза партнёра CDEK) |
Курьерская доставка CDEK из города Москва |
Доставка Почтой России из города Москва |
Аннотация: The rapid advancement in the Information Technology has accelerated the support of Customer Relationship Management (CRM) system. The proposition of this research is to find out the economic feasibility of e-CRM in selected retail outlets of Delhi/NCR region. Customer relationship management (CRM) system consists of the processes, a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support the processes viz. information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Prof. Anurag Sharma is working as Director-Projects,Knowledge Resource Deve.& Welfare Group-India.He is a Management Professional with Gold Medal in M.Phil in Business Management and MCA with 17+ years of experience. Prof (Dr.) Vishal Bishnoi is a Professor of Management & IT and Head-Management Studies (IMR). He has got 16+ years of experience. He has completed his Ph.D in Business Studies. He is Post Graduate in Business Management, Economics, and Computer Applications
Ключевые слова: knowledge management, E-CRM, Retail outlets, NCR