Поиск по каталогу |
(строгое соответствие)
|
- Профессиональная
- Научно-популярная
- Художественная
- Публицистика
- Детская
- Искусство
- Хобби, семья, дом
- Спорт
- Путеводители
- Блокноты, тетради, открытки
Labour Process Models and Call Centres in Newfoundland and Labrador. Call centre work on the periphery
В наличии
Местонахождение: Алматы | Состояние экземпляра: новый |
Бумажная
версия
версия
Автор: Horatio Sam-Aggrey
ISBN: 9783639518146
Год издания: 2013
Формат книги: 60×90/16 (145×215 мм)
Количество страниц: 52
Издательство: Scholars' Press
Цена: 25828 тг
Положить в корзину
Способы доставки в город Алматы * комплектация (срок до отгрузки) не более 2 рабочих дней |
Самовывоз из города Алматы (пункты самовывоза партнёра CDEK) |
Курьерская доставка CDEK из города Москва |
Доставка Почтой России из города Москва |
Аннотация: To create employment, many peripheral economic areas have sought to attract call centres. However, concerns have been expressed about the nature of work in these call centres. This paper outlines the various labour process models of call centres and then discusses the models in operation in some call centres in St John’s (NL)by drawing on 29 semi-structured interviews with workers and managers, and non-participant observation of the labour process in two centres. No single model adequately describes working conditions everywhere. The labour process and work organization depend on many issues like functional segmentation (inbound or outbound) whether the centre is in-house or outsourced, management strategies and priorities, and local labour market conditions. However, unattractive, stressful and unhealthy working conditions characterize most work settings. Consequently, we argue in support of recruiting only call centres in which the labour process is more autonomous, varied and generally rewarding.
Ключевые слова: Knowledge-Based Economy, Call Centres, Work, labour processes, and Information technology