Urban Transit Quality of Service: User Perception and Behaviour.

      Аннотация: As a sustainable mode of urban passenger transport, public transit has been widely recognised as one of the essential solutions to a series of problems along with urbanisation. Transit service providers need to improve quality of service to compete with automobiles and attract customers. The key lies in accurate evaluation of policy proposals by taking into account impacts on transit users. This significance motivates the research into the relationship between transit quality of service and user perception and behaviour. This book focuses on transit user's route choice and waiting behaviour and investigates various factors involved through comprehensive literature review as well as profound statistical analyses. Stated and revealed preference data of sampled passengers were collected via two waves of internet-based passenger questionnaire survey from a major multi-system public transit corridor in Brisbane, Australia. The analysis should be especially useful to researchers and professionals in public transport planning and management, urban transport policy makers, or anyone else interested in improving public transport.

Ключевые слова: Quality of Service, quality management, Travel behaviour, Transit Assignment, public passenger transport, urban transit, user perception, transit route choice, waiting time estimation, passenger arrival distribution