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Service Quality of Higher Education in Palestine.
В наличии
| Местонахождение: Алматы | Состояние экземпляра: новый |
Бумажная
версия
версия
Автор: Aida Koni
ISBN: 9783659461316
Год издания: 2013
Формат книги: 60×90/16 (145×215 мм)
Количество страниц: 192
Издательство: LAP LAMBERT Academic Publishing
Цена: 43386 тг
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Аннотация: This Book assess the service quality gaps at two universities in Palestine. The study employs the SERVQUAL model to gauge the difference between undergraduate students’ expectations and perceptions utilizing the disconfirmation theory which is grounded in the satisfaction literature. The study further examines undergraduate students’ loyalty intentions and overall satisfaction. The Book is pioneer in terms of originality of the scope and instrument used.
Ключевые слова: university, SERVQUAL, Palestine, education, West Asia
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