Knowledge-Based Performance Measurement Systems.

      Аннотация: As global competition has intensified, manufacturers have had to rethink their approach to the manufacturing activity in the factory.Companies are now recognizing the importance of defining strategic objectives based on current and future market requirements and by developing Performance Measurement Systems (PMS) consistent with these requirements. The issue of appropriate PMS is thus a very significant one to consider. Not only can performance affect the commercial success of manufacturing companies, but in the present economic climate, many manufacturers will be looking for appropriate information about their internal processes to establish ways of cost-cutting, of enhance performance and generally of building better products and services in a shrinking market. This book focuses specifically on designing and managing performance of a manufacturing unit from the corporate level to the shop floor level.It seeks to fill some of the gaps in the research by addressing three areas: steps in designing a PMS, frame work of PMS specific to a manufacturing environment and implementation of Knowledge Based systems,GAP analysis and Analytic Hierarchy Process approach in an integrated PMS.

Ключевые слова: Benchmarking, Performance Measurement, best practices, Knowledge-based, Analythic Hierarchy Process, Manufacturing, gap analysis, the Balanced Scorecard, The Performance Prism