Quality management for products and services.

      Аннотация: Book aims to contribute to a thorough understanding of concepts related to quality of products and services, and quality management as competitive tools safe firms in terms of increasing globalization of markets and competition.Achieving quality should be done respecting legislation, market requirements and especially consumer needs. The quality system specific to an organization is designed to meet the needs of its internal management, but also to create and develop customer confidence in the ability of that organization to market only quality products or services.

Ключевые слова: Quality assurance, quality management system, products and services quality