Mobile Commerce Through the Lens of Customer Satisfaction. Antecedents of Customer Satisfaction in Mobile Commerce Context

      Аннотация: This book firstly undertook a systematic review of the available research into the antecedents of customer satisfaction in mobile commerce. This review process identified a list of antecedent factors of customer satisfaction in mobile commerce, related source models, methodologies, limitations and future work recommendations which were presented as a paper in International Conference on Research and Innovation in Information System with IEEE explore index. Secondly, the book proposed a model for antecedents of customer satisfaction in mobile commerce (ACSM), based on the American Customer Satisfaction Index model and at the end The construct of ACSM is validated through an investigation of 120 specific mobile application users.The results of this book will be helpful not only for academics and researchers engaged in the study of mobile commerce, but also for those who are involved in design, management and implementation of infrastructure for mobile commerce services.

Ключевые слова: Antecedents, Customer satisfaction, m-commerce, Mobile Application, mobile commerce, Systematic review