Service Quality and Security Management in Maritime Transport.

      Аннотация: This work explores the domain of service quality and security management in maritime transport from the perspective of service providers. The main objective of this research is to examine three research questions, e.g. what are the dimensions and factors of service quality in maritime transport, what will be the impact of security improvements on service quality, and what should be the critical success factors of effective security management in maritime transport.

Ключевые слова: maritime transport, security, service quality