Service Delivery Analysis of the Ethiopian Electric Power Corporation. The case of Eastern and Southern Region of Addis Ababa

      Аннотация: Ethiopia, being a source of the Nile basin and having a massive hydroelectric power potential, the power sector is believed to be its competitive advantage. A state monopoly, the Ethiopian Electric Power Corporation now renamed () is responsible for both power generation and distribution. Service delivery challenge has been a question frequently raised. Lengthened and frequent power disruption is common in different parts of the country and in Addis Ababa a city believed to be one of the diplomatic sit for multilateral and bilateral organizations including the African Union, Economic Commission for Africa and many UN agencies. This paper tries to make a comparison between two regions of the Ethiopian Electric Power Corporation in Addis Ababa (the Southern Region of Addis Ababa and the Eastern Region of Addis Ababa) in Identified service provision areas and makes conclusions and recommendations.

Ключевые слова: Performance Measurement, Service Delivery, Comparison of Service Delivery