The Determinants of Trust-building Process in a Public Organization.

      Аннотация: Improving organizational performance is an essential goal for any type of organization. This process involves varieties of methods, policies and strategies. One of the most important element of organizational performance is trust-building process which deeply depends on leadership efforts of ranked employees and managers. In the majority of the underdeveloped and developing countries, public officers are demoralized by the actions of officials or governments which bear corruption, bribery and clan type of ruling. These facts led to untrustworthy environments and relationships among officers with concentration of power on the top. In order to provide trusted environments and trust among officers, there is need for more linear type of management, especially in terms of supervisor-subordinate relationships. There is urgent need for reforms in these organizations which would focus more on governance and collaborative management style administration. Organizational social capital and organizational citizenship behavior develop strong foundation for trusted relationships and committed actions in communities and organizations.

Ключевые слова: interpersonal trust, New Public Management, Organizational Commitment, social capital, Organizational Citizenship Behavior