Customer Services In Banks. A Case of Urban Co-operative Banks in India

      Аннотация: This book presents the services rendered by banks and discusses the regulations relating to customer services.It also presents the opinion of customers on their satisfaction on various services rendered by banks.The problems of customers relating to various services and suggestions for the improvement of services are also discussed in the book.This book on case study of customer satisfaction in co-operative banks in India is a resource for bankers, CRM professionals, academicians and researchers.

Ключевые слова: Co-operative Bank, customer, India, Service