Assessment of Business Process Reengineering Implementation and Result.

      Аннотация: The research unravels not only the theoretical frameworks of successful implementation of Business Process Re-engineering but also explains how enabling tools can play a pivotal role in improving service delivery and satisfying customer services. Business Process Re-engineering has great potential for increasing productivity through reduced process time and cost, improved quality, and greater customer satisfaction, but it often requires a fundamental organizational change.

Ключевые слова: Assessment of BPR implementation, Business Process, BPR Implementation in Ethiopia, Civil Service Institutions of Ethiopia