Travel Motives, Perception and Satisfaction. Implications for Destination Management

      Аннотация: Tourism has become an important global economic and leisure activity due to its growing acceptance and benefits. Therefore, countries engage in numerous marketing and promotional activities to attract more tourists and improve their satisfaction. If a destination can identify and satisfy the needs and wants of tourists, these tourists will probably make repeat visits and spread positive word of mouth publicity. This book discusses the close relationships among the psychological variables of the tourists, such as motivation, perception, and satisfaction its implications on destination management. The tourists who visited a particular destination may develop positive or negative perception and it will direct towards the ultimate satisfaction of the tourists. The satisfied tourists are willing to behave positively, i.e. revisit and recommend the destination and spread the positive word of mouth publicity.

Ключевые слова: Destination management, perception, satisfaction, Sri Lanka, Tourism, Travel Motivation, Implications