The Conditions of B.P.O Employees - A Sociological Study.

      Аннотация: BPO is the act of transferring some of an organization’s repeated non-core and core business process to an outside provider to achieve cost reduction while improving service quality.They faced specifically at health issues including stress, noise levels, musculature disorders (such as back problems) and voice loss, and also at display screen issues, working environments, requirements for work stations, daily work routines, training, organizational working practices and shifts. BPO employees better take good care of their health. It is no secret that, working at 24*7 environments long term can be detrimental to health. However, being health conscious can limit the harm. Experts are in agreement that a healthy diet, regular exercise, stress management etc. will help. And what's more, they are asking employers to help employees with this matter.

Ключевые слова: BPO, business, Call Centers, Conditions, outsourcing