Stress Management among low level employees in Hospitality Industry. A case study in India

      Аннотация: Stress is normal parts of life that can either help us learn and grow or can cause us significant problems. It is a condition or feeling experienced when a person perceives that “demands exceed the personal and social resources the individual is able to mobilize.” The extra-organizational stressors, organizational stressors and group stressors were perceived to be the stressful. The study helps to identify the level of stress, stress due to changing work place, sources of stress at work and provide suitable suggestions to reduce it. The study considering as descriptive study, the primary "data" are collected from the low level employees of Hotel Savera, Chennai. The sample size is taken for the study is 113. The data are collected through scheduled questionnaire which is having 28 questions. 5 point scale is used to find out the factors for stress. The statistical tool chi-square is used for analyzing the data. The major findings are Extra-organizational and group stressors mostly affected the stress level and the suggestions are made based on the findings. The management can reduce the stress among the employees through conducting various programs

Ключевые слова: Coping, Factors, Level of Stress, Acute and chronic stress