Поиск по каталогу |
(строгое соответствие)
|
- Профессиональная
- Научно-популярная
- Художественная
- Публицистика
- Детская
- Искусство
- Хобби, семья, дом
- Спорт
- Путеводители
- Блокноты, тетради, открытки
Keeping Pace With Firm Growth By Adjusting CRM Procedures. Capturing Untapped Potential in the Professional Services industry
В наличии
Местонахождение: Алматы | Состояние экземпляра: новый |
Бумажная
версия
версия
Автор: Lisa Armstark
ISBN: 9783639853711
Год издания: 2016
Формат книги: 60×90/16 (145×215 мм)
Количество страниц: 116
Издательство: AV Akademikerverlag
Цена: 32457 тг
Положить в корзину
Позиции в рубрикаторе
Сферы деятельности:Код товара: 154137
Способы доставки в город Алматы * комплектация (срок до отгрузки) не более 2 рабочих дней |
Самовывоз из города Алматы (пункты самовывоза партнёра CDEK) |
Курьерская доставка CDEK из города Москва |
Доставка Почтой России из города Москва |
Аннотация: Fast changing market environments and clients with the need for knowledge-intense consulting services require the implementation of resources that support knowledge management and sustainable client relationship building in the most optimal way. Appropriately designed and clearly communicated Customer Relationship Management strategies enable firms to capture untapped potential within their existing client commitments, to help acquire new orders, and to implement and market solutions in the most effective way. This work evaluates for a small Nordic consultancy the areas of improvement related to its Customer Relationship Management strategy, and suggests improvements in this strategy, which affect the firm's ambitious business plan and support growth. A model is introduced, which suggests measures and interrelations between parties that have direct influence on the customer lifecycle management, and thereby on tangible and intangible benefits that can be created through a more customer-oriented management of processes.
Ключевые слова: Business Management, CRM, Customer Relationship Management, Process Optimization, Business Growth