Customer-centric project portfolio management of IT projects in banks. How to manage portfolio of IT projects delivering value to the end-customer

      Аннотация: Digitalization disrupts the banking industry. Do your internal IT departments help you to tackle this challenge? Are they the source of strategic advantage? Do they really address the needs of your customers on the street? To survive, banks need to integrate the voice of the end-customer into their IT investments and have to make their IT truly customer-centric. Read this book, to discover how to do it from the project portfolio management perspective.

Ключевые слова: Bank, Customer, IT, Management, Portfolio, Project, Value, customer-centric, customer-focus