Lodges Critical Success Factors.

      Аннотация: The Lodges CSFs are determinant factors for Strategic and Business Planning which ensure successful competitive performance for the individual, department, or organisation in the utilisation of People, Resources, use of Innovation, Marketing, Operations and Finance through which they specifically capture the dimensions of quality within the lodging industry. The book has been written for students studying tourism, hospitality and leisure and for executives and management within the industry, for the purpose of understanding what factors contribute to managing successful lodges and provision of quality service standards for customer satisfaction despite the challenging economic environment worldwide. Students taking degree courses will find this book invaluable to comprehend why the percentage of lodge business portfolio has taken an urge on the bigger business hotels.

Ключевые слова: Critical Success Factors, service quality, LQI, lodges