Behavioural Dynamics and Contextual Performance. An empirical investigation among Knowledge Workers

      Аннотация: Contextual Performance is an upcoming area of research in I/O psychology. Organizations goad for employees who can contribute an extra mile in their work. Peoples’ emotions stimulate their performance. However, the workplace is a culmination of both positive and negative minds. The intricacies that arise in managing these emotions challenge every organization. Consequently, smooth functioning of the organization gets affected leading to workplace conflicts, increased attrition and counterproductive work behaviours. In an attempt to create a contextual workforce, organizations empower their people and employees do engage in favourable impressions at the workplace. The extra role behaviours of organizational members are increased through the individual’s impression management and organizational empowerment. The contextual performer augments task performance and enhance the smooth functioning of the organization. These employees maintain a holistic working environment. This book focusses on the gender and sectoral differences among knowledge workers from banking and IT industry on the components of contextual performance, impression management and organizational empowerment.

Ключевые слова: Contextual Performance, impression management, Scale Development, Knowledge Workers, Organizational Empowerment