The nurse-patient emotional interaction in quality of worklife. The role of empathy and emotional dissonance

      Аннотация: Nurses have a constant emotional involvement with patients and relatives. This emotional labor has found to have ambiguos correlations with nurses' well-being. We aim to underscore that handling emotions with patients is not negative neither positive. The focus of this work is on how nurses manage with emotional involvement with patients. Empathy and emotional dissonance are two different states of being which are involved in the emotional labor.We examine the role played by empathy and emotional dissonance in (not)promoting quality of nurses' working life.

Ключевые слова: emotions, empathy, nursing, emotional dissonance, quality of worklife