Business analysis in the growing complexity of corporate structure. How knowledge management, internal corporate communication, and trust influences the work of business analysts

      Аннотация: Organizational structures are growing complex while the business responds to volatile customer needs and changes in the global environment. When a company integrates its most important suppliers and customers and cooperates with its competitor, interdependencies between business units blur and end-customer are hard to identify. This is not only a challenge for employees and management. The business analysis is affected strongly, as the organizational network expands globally, information gathering grows complex. Business analysts are depending on the information the employees are providing them, in order to evaluate stakeholder requirements and prepare changes. Thus, in complex organizational structures, the analyst has to search relevant information in a knowledge management system. Even a well-established knowledge management will not be able to provide full information. Therefore, the analyst will be down to communication with knowledge owners to gather deeper insights on change requirements. Still, the communication success depends on a trustworthy relationship the analyst may establish with the knowledge owner. Consider factors to execute changes effectively and efficiently!

Ключевые слова: communication, Knowledge Management, organizational structure, Trust, business analysis