A Study of Experiential Loyalty for the Golfing Industry. Effects of experiential quality, excitement, equity, experiential satisfaction on experiential loyalty

      Аннотация: This book aims to identify the dimensions of experiential quality and investigating the interrelationships among experiential quality, excitement, equity, experiential satisfaction and experiential loyalty perceived by golf tourists. Analysis of data from 520 golf tourists in Sanya of China indicates that the proposed model fits the data well. The results reveal that there are four primary dimensions and 13 subdimensions of experiential quality perceived by golf tourists. In addition, the results indicate that outcome quality is identified as the most primary dimension of experiential quality perceived by golf tourists.

Ключевые слова: dimensions of experiential quality, experiential satisfaction, experiential loyalty, multidimensional and hierarchical model