Affective and Cognitive Responses of Consumer Behaviour.

      Аннотация: Understanding consumers’ behaviour is a critical element in developing marketing strategies. Affect and Cognition have profound impact on behavioral pattern of consumers and are two types of responses that consumers may have to environmental stimuli and events. The study was undertaken to achieve major purpose of developing a model, which describes consumers’ affective and cognitive responses related to the development of brand loyalty. A quota sampling method was used to create quotas in shopping venue (boutiques versus supermarkets). A total of 150 consumers were sampled. Regression analysis revealed that affect predicts brand image shows that feelings and beliefs are significant component predictors. Regression of cognition on brand image shows those decision-making components are significant. Brand loyalty and usage rate seem to be distinguishable characters among boutique and supermarket consumers. The components of affect and cognition are significant predictors of brand image and beliefs and brand image are significant predictors of brand loyalty. The affective and cognitive psychological responses of the consumers can be implemented to build up consumers’ tacit knowledge.

Ключевые слова: Affect, brand image, Brand Loyalty, cognition, knowledge management