Balanced Scorecard Utilisation in China. Modelling Appropriateness of Balanced Scorecard Utilisation in the Context of Chinese Manufacturing Industry

      Аннотация: ‘I often say that when you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, your knowledge is of a meager and unsatisfactory kind. If you cannot measure it, you cannot improve it.’ —? Kelvin. "Electrical Units of Measurement", Popular Lectures and Addresses, vol. 1, 1883-05-03. ‘How do you mean? I mean, as I was saying, that arithmetic has a very great and elevating effect, compelling the soul to reason about abstract number, and rebelling against the introduction of tangible objects into the argument. You know how steadily the masters of the art repel and ridicule anyone who attempts to divide absolute unity when he is calculating, and if you divide, they multiply, taking care that one shall continue one and not become lost in fractions. That is very true. Now, suppose a person were to say to them: O my friends, what are these wonderful numbers about which you are reasoning, in which, as you say, there is a unity such as you demand, and each unit is equal, invariable, indivisible, --what would they answer?’ —? Plato, Chapter 7. "The Republic" (Jowett translation).

Ключевые слова: contingency theory, performance, interactive and diagnostic BSC utilisation, organisational context