Determinants of Relationship Continuity. A Mediational Study of Relationship Quality and Word of Mouth

      Аннотация: Employees are claimed to be one of the most important strategic key asset of organization. In today's competitive world, departing of the skilled employees is immense dilemma for organizations especially at managerial level. Organizations not only bear the cost of hiring and training of these mangers but also these managers act as intellectual capital as they possess knowledge and information of the key strategic areas. This study has looked at the factors such as self-efficacy, work environment and workplace bullying behavior which governs the psychological patterns of employees in an organization. This book studied behavioral factors of employees which prove to be the reason for financial benefits of organization but also become the source of retaining skilled employees within organization, which was referred to as relationship continuity in this study.

Ключевые слова: relationship quality, Self Efficacy, work environment, Work Place Bulling Behavior, Relationship Continuity