Поиск по каталогу |
(строгое соответствие)
|
- Профессиональная
- Научно-популярная
- Художественная
- Публицистика
- Детская
- Искусство
- Хобби, семья, дом
- Спорт
- Путеводители
- Блокноты, тетради, открытки
Tacit Knowledge in Performance Measurement in Sri Lankan Hotels.
В наличии
Местонахождение: Алматы | Состояние экземпляра: новый |
Бумажная
версия
версия
Автор: Mohamed Aashik
ISBN: 9783330032637
Год издания: 2017
Формат книги: 60×90/16 (145×215 мм)
Количество страниц: 112
Издательство: LAP LAMBERT Academic Publishing
Цена: 29896 тг
Положить в корзину
Позиции в рубрикаторе
Сферы деятельности:Код товара: 167979
Способы доставки в город Алматы * комплектация (срок до отгрузки) не более 2 рабочих дней |
Самовывоз из города Алматы (пункты самовывоза партнёра CDEK) |
Курьерская доставка CDEK из города Москва |
Доставка Почтой России из города Москва |
Аннотация: Performance Measurement (PM) has been received an increasing attention over the past 20 years in the hotel industry. It is critical for the development of strategic plans and for evaluating the achievement of organisational objectives. A growing understanding of the limitations of financial measures has led the development of integrated systems and frameworks. Among the conventional models, Balanced Scorecard (BSC) is widely accepted and implemented in organisations. However, identification of Critical Success Factors (CSFs) and formation of BSC model into a practical context is based on several assumptions that could lead to failures. Tacit knowledge addresses the value of the expert’s knowledge and specifies techniques to capture current context and changing needs of the organisation. However, the extent of literature on PM has failed to incorporate tacit knowledge into the PM models using any of the externalisation techniques due to several reasons. Therefore, this study explored the effectiveness of incorporating expert’s tacit knowledge for PM in the Sri Lankan hotel industry.
Ключевые слова: knowledge management, performance management, strategic plans