The Assessment of Good Governance Practice in Land Administration. The case of Addis Ababa, Yeka sub-city

      Аннотация: Over the last decade, good governance has become a major area of focus by the government of Ethiopia. However, in reality most of public service institutions of this country call for genuine practices of good governance. The service delivery of those institutions hindered due to the absence of good governance. Public sector services may be provided in a noncompetitive environment because alternative service providers often do not exist. Hence; service recipients, unlike consumers in the private sector, may have little or no option to use a different service provider or to withhold payment. Therefore, implementing and sound assessment of the practice of good governance on public service provision is an imperative option for the welfare of the society specifically, for service recipients.

Ключевые слова: Addis Ababa City, Customer satisfaction, Land Administration, practice of Good Governance, urban governance, Yeka sub-city, The World Bank