Software as a Service in the Perspective of Service Quality Assessment.

      Аннотация: This book is addressed to practitioners and academics who want to know the knowledge of cloud computing, especially Software as a Service. This book has been written in such a way by using scientific principles. This book discusses a variety of information about SaaS Quality and paradigm. The indicator for measuring SaaS Quality on this book uses six dimensions, plus the theories that support in enriching the literature such as the concept of Information System Success Factor from the theory of Delon and Mclean, the theory of expectation confirmation model and technology acceptance model.

Ключевые слова: empirical study, quality, SaaS, Service, Software, Service Quality Assessment