Evaluating E-Government Implementation: The Case of Nigeria. Evaluating E-Government Implementation in Developing Countries for service improvement

      Аннотация: E-Government applications have emerged rapidly in the developing world. This is due to its usefulness as an enabling tool to increase efficiency and enhance transparency. This book focuses on insights into the implementation process of e-Government within the context of developing countries. Institutional theory was the change theory applied since it explains why organisational structures and values endure. The research questions and proposed framework were tested and validated by carrying out qualitative analysis using multi-methods approach for data collection. Case study research was adopted with focuse on government-to-employee (G2E) within public sector organisations in Nigeria, West Africa. The conceptualised model should help managers and academicians to understand the step-by-step guide to e-Government implementing process by ranking and mapping of relevant concepts and factors within the framework.understanding the difference between theory and practice in terms of e-Government implementation.and practice in terms of e-Government implementation. The researcher therefore accomplishes that this study extends to the knowledge in the aspect of e-Government implementation.

Ключевые слова: E-Government; Implementation; Developing Countries; Change Management