Assessment of Performance Management System in a Power Utility Company.

      Аннотация: Globalization is a process of integrating the world through interchanging views, products, ideas, culture, and economics. Globalization of markets, dynamic technological development, product life cycles ever short, and fast changing of customers’ demands have involved. The company’s competitiveness is more and more strongly related to satisfy customer’s wants and needs by creating higher value into products and services. In the era of globalization and competition, organizations have realized the importance of strategic Performance Management System (PMS) for gaining a competitive advantage over their competitors. A well designed PMS can play a crucial role in streamlining the activities of the employees in an organization for realizing the ultimate corporate mission and vision. Performance Management is a useful tool for aligning all the major organizational functions and sub functions, so that the focus is directed towards attainment of the organizational goal. This book will give you insights on how you can implement PMS for your organization to achieve sustained competitive advantage.

Ключевые слова: Customer satisfaction, Performance Management System, employee work attitudes