Measuring Service Quality in Higher Education. A Study of Postgraduate Students in Northern Cyprus

      Аннотация: This research is about postgraduate students' satisfaction with service quality of the Higher Institution. Why post-graduate students? Because Master and PHD students are more mature to make independant conclusions on sevice quality of HE Insitution. Due to increasing role of Higher Education in the world, it is highly essential for a university to work on development of HE infrastructure and provision of high level of service quality. Today, in students environment, Northern Cyprus is widely known for its tertiary education sector and particularly, for Eastern Mediterranean University. The university is ranked 1-st among 20 universities throughout Cyprus and 968-th throughout the world.(EMU, 2015). This book aims to analyse service quality satisfaction in the Eastern Mediterranean University, so to understand perception of SERVQUAL from post-graduate students’ perspective, and can serve a tool to a provision of better and improved quality of service.

Ключевые слова: higher education, service quality, postgraduate students