How do we share Knowledge?. A Comparison between Narratives and Drawings

      Аннотация: This paper proposes that the communication of knowledge is influenced by its representation and that the type of representation has a dramatic impact on distributed problem solving. This study shows the effect of drawings and narrations on distributed problem solving specifically in the circumstance in which a problem arises and is solved in a context. Prior studies show divergent results on the influence of these two types of representations. Therefore, this study was designed to investigate which type of representation leads more efficiently to a solution and to understand the reasons why it does so. This paper analyses a simple problem, but it is important because the results inform a typical problem solving situation in interdependent organizations where past solutions can be adopted later on within and across boundaries.

Ключевые слова: Knowledge Sharing, Problem Solving, drawings, narratives