Human Workflow. A Support to Mediator in Network Management System

      Аннотация: In order to support the mediator for the effective and key business value delivered during the interaction, coordination and facilitation of communication between the two-network management system there is need for the proper design of human workflow and its knowledge management. The existing interaction business process was taking a longer time than necessary, as it usually took days, weeks or months instead of seconds or minutes due to poor workflow design or poor workflow implementation of the human workflow, or poor human interactive management system. However, in order to add business value to mediator process, this book designed human workflow for the human participation in business process of interaction and coordination of the two network management systems. The book looks at human interaction that provides a maximum advantage to the work artifact. We believed that some action(s) need human interaction and decisions during the business process. This book also determines the economy of scale of human workflow design, reliability and its knowledge retention in the aspect of knowledge management.

Ключевые слова: Human workflow channel, mediator, interaction, network management system, economy of scale, knowledge management, knowledge retention