Measurement of Library Efficacy : An analytical study of IIM Lucknow. Providing Quality Information Services

      Аннотация: Libraries though service institutions cannot be exception to evaluation and assessment. Management has always been a reason for improvement in quality service and its efficacy. Quality service has become a vital element of evaluation in libraries for definite improvement in effectiveness, competitively, and sustainability of librarianship and library management. Assessing the quality of any organization is a multifaceted process that focuses on the efficacy of any organization. Library quality includes many services in the form of manpower resources, physical facilities, technical processing etc. User satisfaction can be said to be the most important factor and reason for the quality improvement of any library. The requirements of the user should be given prime focus before developing any future project and undertake any new initiative.

Ключевые слова: efficacy, IIM Lucknow, Measurement, library