Consumers' Perception of Nigeria's Health Insurance Scheme.

      Аннотация: The Nigeria's National Health Insurance Scheme failed to achieve universal health coverage in 2015 due to many challenges including poor service quality of the healthcare providers. This book recommends service quality dimensions that can help healthcare service providers to meet the expectations of their enrollees (consumers). To provide a balanced view, this book presented service quality measurement from both the perspectives of consumers and that of the service providers.

Ключевые слова: Consumer Expectations, consumer perception, service quality, National Health Insurance Policy, healthcare providers