A Study of Employee Behaviour and its Impact on Consumer Perception.

      Аннотация: Research shows that people’s underlying values and attitudes drive most of their behaviour in the workplace. When you hire people with values that align with your organization’s values as well as those with a good attitude, you are more likely to encounter fewer issues with employee behaviour. Their behaviours will have a higher likelihood of being in line with your organization’s values. Oftentimes, organizations and managers don't get the behaviour they want from employees because they simply don't talk about it or emphasize it enough. It starts and ends with who you hire. Hiring the right people who fit your culture and values means you will spend less time dealing with and managing behaviour you don’t want in the workplace, and more time working with and recognizing people with the behaviours that you do want.

Ключевые слова: Employee behaviour, consumer perception, Hotel Industry, Human Resource practices