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Total Quality Project Management Training Lecture Notes for Graduates.
В наличии
Местонахождение: Алматы | Состояние экземпляра: новый |
Бумажная
версия
версия
Автор: Frankline Olum
ISBN: 9786139449002
Год издания: 2019
Формат книги: 60×90/16 (145×215 мм)
Количество страниц: 84
Издательство: LAP LAMBERT Academic Publishing
Цена: 24061 тг
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Сферы деятельности:Код товара: 219413
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Аннотация: Quality as a concept is difficult to grasp and much confusion surrounds it. This is accessioned by the fact that quality is usually used in a contextual manner and it is meant to distinguish one organization, event, service or a process from another. These differing definitions cause confusion and misunderstanding when two parties are attempting to determine what is required of a product or service. Thus, a definition of quality in management is that quality is the degree to which inherent characteristics fulfils requirements. Characteristics refer to a distinguishing feature. For example, it may be a physical feature, or functional. A physical feature is that which is amenable to the sensory system i.e. can be seen, felt, and so on. For instance, one may want to see a certain feature such as colour in a product. Quality from the perspective of both the producer and the customer. The producer’s eyes see quality as the extent to which a product and/or service conforms to design. This involves doing things right. However, the customer sees quality as the degree to which the design of a product/or service achieves its purpose. This is what is referred to as doing the right things.
Ключевые слова: Total Quality Management, Project Management, Graduate studies