Service Delivery Management and Customer Satisfaction.

      Аннотация: The intent of this book enlighten on the current faced challenges realized in the global business world. It insights more to the readers with suggestions to the current dynamic challenges in the competitive customer centric world. The respondents clearly manifest their life experiences in the business and their proposals for others to thrive in the competitive demanding world.The author believes with the collaborative efforts the business world can be a place for every enterprise to succeed despite the anticipated challenges

Ключевые слова: service delivery in customer centred environment