Effective management of dispute resolution.

      Аннотация: Exploring the Facilitating Factors That Enhance Dispute Resolution Management in South African Government Institutions is a book that talks about a number of ways to approach conflict management and resolution, which range from least to most coercive. Conflict may be avoided, talked out, negotiated, arbitrated, adjudicated, resolved by legislation, by political action, or by violent force. Moore is concerned primarily with the mediated approach to conflict management. Parties who cannot negotiate together effectively may bring a mediator to facilitate the negotiation process.

Ключевые слова: dispute resolution