Public Management Service Quality in India. Governance

      Аннотация: Governance relates to the management of all such processes that, in any society, define the environment which permits and enables individuals to raise their capability levels, on one hand and provide opportunities to realize their potential and enlarge the set of available choices, on the other.In Indian constitution, citizen satisfaction includes in fundamental rights. But there is not citizen satisfaction in the Government of India. Many citizens (respondents) state that the corruption is one of the factors for delaying in all activities in revenue department. Public Management Service Quality with negative opinion about revenue department. Many citizens (respondents) are satisfaction satisfied. Past three years, the state Government implemented the right to information act and computerized data base system. The present study, the state Government adopt in Public Management Service there will be future towards transparent and accountability in revenue department.

Ключевые слова: Modeling, Public Service Quality, Citizens' Satisfaction