Quality Management in Physiotherapy Centers.

      Аннотация: How can physiotherapy centers be a successful business, providing different avenues to make a profit? Taking care of patients, employees, and other stakeholders can be an easy job when you know which total quality management (TQM) factors to take into consideration and which TQM tools to use. The complexities of owning and/or managing small businesses prove to be a big challenge; however, when armed with the right techniques and strategies, one can succeed by minimizing their impact.

Ключевые слова: quality management, Management, Business Management, clients, patients, Physiotherapy, physiotherapy center, Employees, Client Satisfaction, Personality, Motivation Theory, hierarchy of needs, motivator hygiene theory, Equity Theory, expectancy theory, theory x y, Supervision, leadership, service quality, Company Culture, Business Communication, grapevine, Feedback, barriers of communication, workplace conditions, total quality management tools