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TQM and Operational Flexibility impact on Hospital Performance. Total Quality Management Flexibility Operational Flexibility Hospitals Performance Accreditation Hospitals Model
В наличии
Местонахождение: Алматы | Состояние экземпляра: новый |
Бумажная
версия
версия
Автор: Main Naser Alolayyan
ISBN: 9783659220746
Год издания: 2012
Формат книги: 60×90/16 (145×215 мм)
Количество страниц: 372
Издательство: LAP LAMBERT Academic Publishing
Цена: 56725 тг
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Сферы деятельности:Код товара: 492277
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Аннотация: In recent years, the healthcare industry has been under intense pressure to improve customer satisfaction and the quality of services. A multitude of factors, including enormous market competition in the world region, rising operating costs and high customer expectations, are among the compelling reasons for doing, so this book aims to determine the impact of Total Quality Management (TQM) and Operational Flexibility (OF) on hospital performance. A model is proposed that links Total Quality Management TQM and Operational Flexibility OF constructs to the hospital performance construct, the underlying dimensions of TQM, OF and hospital performance was empirically verified and validated through Confirmatory Factor Analysis (CFA), Reliability Analysis Procedure, and Construct Validity Procedures, Structural Equation Modeling (SEM) was employed to test the model, drawing on a sample of medical leaders from the Joint Commission International (JCI) accredited hospitals, with residency program for doctors, in Jordan. The value of the book is that it points out the influence of TQM and operational flexibility on hospital performance.
Ключевые слова: Total Quality Management, Operational Flexibility, Hospital Performance.