Incorporating TQM constructs in information system development. Improving quality performance of information system development by incorporating total quality management constructs

      Аннотация: The availability of high-quality software is critical for the effective use of information technology in organizations. A large body of software quality literature has conceptualized systems development as a technical process emphasizing precision and technical accuracy in design and constructions while paying limited attention to the organizational and socio-behavioral aspect of quality management. This focus of software quality as a technical aspect has had marginal impact on the overall system quality. This book examines strategic importance of organizational and socio-behavioral aspect of incorporating organizational and socio-behavioral aspect of TQM constructs to improve quality performance in IS development. The attention to quality improvement is further escalated by increased organizational dependence on IS and the magnitude of potential losses associated with poor system quality.The target group for this book is software manufacturing firms,individual analyst/programmers and organizations that develop their information system in-house and who aim to develop quality systems. Students undertaking information system related courses will find useful literature in this book.

Ключевые слова: Information System, Process Management, employee involvement, TQM, SDLC, PDCA Cycle, top management, Product Quality. Total Involvement, Vendors Involvement