The Digitization of HR Services & Processes. A review of employee satisfaction with digital HR services and processes and the impact on operational HR costs

      Аннотация: The objectives of this research included gaining an insight into the levels of satisfaction amongst employees and managers with the digitisation of HR services and the availability of those services on mobile apps. In relation to employees, the research sought to ascertain if demographic differences such as age, industry or workplace had any significant impact on employee satisfaction with the HR function; the demographic aspect had not been considered in previous literature heretofore. Other aims of the research were to determine if always on connectivity with the workplace increased stress among employees, managers and HR professionals. From the perspective of HR professionals the research investigated if the digitisation of HR would lead to cost savings or a reduction in HR headcount. Other sub-themes under these main headings were assessed.

Ключевые слова: Digital HR, human resources, Process Improvement, HR Services