Customer Portfolio of a consumer goods based virtual store. Identifying customer segments with Cluster Analysis

      Аннотация: In the last decade, analyzing and identifying customers became an irreplaceable need for companies. This research concentrates on discovering a company’s customer segments using different machine learning algorithms, benchmarking different algorithms and its parameters to conclude the best results. Improvements in the technology provided several approaches to dive in and gain insights from a mass amount of data. Machine learning algorithms which are one of the most popular approaches were chosen to convey this empirical study. A dataset with mix categorical and numeric variables is analyzed with one of the conventional machine learning algorithms, namely the Hierarchical Agglomerative Clustering Algorithm with Gower’s distance. Kernel Principal Component Analysis is used for preprocessing due to the existence of categorical variables. The results showed that both K-prototypes and HAC yield similar results proving that clusters mostly divided appropriately. However, there are a few significant points that are different at both algorithms’ results, which should be examined in further study.

Ключевые слова: Machine Learning, Kernel Principal Component Analysis, Clustering, Hierarchical Agglomerative Clustering, Gower’s Distance, K-prototypes