DISTANCE EDUCATION:. SERVICE DELIVERY ON STUDENTS SATSAFACATION AT JIGDAN COLLEGE

      Аннотация: The purpose of this study is to assess existing approaches distance education service delivery on student’s satisfaction at Jigdan College especially at Addis Ababa and same selected regional center thereby forward recommendations for further improvement. . college center coordinator and teacher. The questionnaire forms were collected and analyzed. The results of the questionnaire showed that the students were satisfied by the services deliver a positive impact on the students’ satisfaction. This study attempts to examine the differences of selected demographic factors (gender, races and semester of studies) on the students’ satisfaction and service quality. Furthermore, this study is also to examine any relationship between age and students’ satisfaction and service quality. This study conducted using a set of questionnaire to 470 students from five regions and seven center selected by simple random sampling techniques. The study provided results from empirical test of these differences and relationships. The empirical results of this study can provide no any differences, which related to students’ satisfaction on service quality on center.

Ключевые слова: student satisfaction, service deliver, Private higher education institutions