Procurement Contracts Management and Service Delivery. In Higher Education Institutions in Uganda: Experience of Makerere University

      Аннотация: Despite the lowly beginnings of Makerere University, the institution has grown in the region. It is the largest in terms of size, students' enrolment and infrastructure development. The expansion is accompanied by big volume procurements of teaching learning materials, goods, construction works and other services. This requires efficiency and effectiveness in procurement contract management and service delivery. Procurement represents one of the most critical functions in public institutions that ensure efficiency in utilization of public resources as well as efficiency in service delivery. The procurement process involves going into contract with the supplier and subsequently fulfillment of the contract. Contract management is the responsibility of the procurement department. However, in the recent past, Public institutions in Uganda have lost billions of tax payer's money through annulled contracts, uncompleted contracts. The paper provides useful insights for policymaking and managerial practices for improvingprocurement contracts management and service delivery in Higher Education Institutions.

Ключевые слова: procurement, Management, university, Uganda, Makerere, service delivery, education institutions