Quality Management. A Guide to Quality Management and its Application in Higher Education and Healthcare

      Аннотация: Quality management is an essential strategy to survive in the education and healthcare organizations. It is a solution for enhancing organizational performance and service outcomes. It implements across all lines of organizational structure. The application of quality management started in the industrial field. In recent years, there has been a growing concern about the quality of education and quality of health care in developed and developing countries.

Ключевые слова: Guide, quality management, application, higher education, Healthcare